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Policies and Agreements

This document outlines important information about my support services. It includes the terms of service, client agreement, privacy practices, informed consent, and disclaimers to ensure that our work together is respectful, clear, and grounded in mutual understanding. By booking a session or participating in a group, you agree to the following policies and agreements. Please read them carefully and reach out with any questions.

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1. Nature of Services

You will be receiving professional personalized peer support through guidance, education, tools, and resources focused on fertility, infertility, pregnancy loss, intimacy, relationships, and sexual health. Services may include:

  • One on One sessions

  • Couples support

  • Online or in person support groups

  • Curriculum, videos, trainings, or teachings in person and online​

​Please note: While I bring professional training and personal experience, I do not offer medical, psychological, or legal advice. See full disclaimer below.

2. Disclaimer

Mariah Tuffy, MSW, Founder of Fertility Support Now, offers personalized professional peer support, coaching, education, tools and resources for people navigating fertility or sexual health journeys. While I hold a Master’s in Social Work (MSW) and have over 20 years of experience, I am not a licensed medical doctor or licensed mental health therapist. By participating in one on one, couples, group sessions or trainings with me, you acknowledge that these services are educational and supportive, but are not medical advice and not directly therapeutic services including clinical therapy, diagnoses, or treatment. If you require medical doctors or therapeutic services, I can provide referrals to licensed professionals.​​ 

3. Language

Language Accessibility: While I am fluent in Spanish and proficient in Portuguese, these are not my first languages. I strive to provide clear, compassionate, and supportive services in all three languages. However, there may be occasional moments where I may need to clarify a word or phrase or explain the word in a different way. I appreciate your patience and understanding as we communicate together, and I encourage open dialogue to ensure clarity and mutual respect throughout our sessions. Thank you. 

4. Informed Consent

By participating in these services, you acknowledge that:

  • You understand the scope and limitations of personalized fertility, intimacy, relationship and sexual health support.

  • You are not expecting to get and stay pregnant based solely off of this support. 

  • ​These sessions may explore emotionally sensitive experiences related to fertility and pregnancy loss. Clients are encouraged to move at their own pace, and are welcome to pause or redirect conversation at any time for their emotional well-being.

  • You are responsible for your own decisions, well-being, and care.

  • If your needs shift toward clinical or medical care, I can refer you to trusted professionals.

5. Group Sessions

Group sessions are a shared space built on empathy, trust, confidentiality, and mutual respect. By joining a group, you agree that/to:

  • Everything that is shared in the group is confidential, unless you state harm to yourself or others. You may share other’s lived stories or experiences outside of the group if that is beneficial to your healing journey, but without any names or identifying information.

  • Speak from your own experiences and not others points of views.

  • Active listening. We listen to other group members and do not cause any distractions amongst the group.

  • Ask before we give advice or suggestions, and respect the other group members' boundaries.

  • Create a supportive and nonjudgmental space for all participants.

  • Individuals from all races, ethnicities, gender identities, sexual orientation, abilities, religions, ages, socioeconomic status’s, backgrounds and family identities and experiences are welcome. I commit to using inclusive and affirming language, and ask that all participants do the same.

  • Group discussions may include sensitive topics like fertility struggles, pregnancy loss, egg/sperm/embryo donation, adoption, trauma, grief, relationships, sexuality and sexual health including but not limited to sexually transmitted infections. Clients are encouraged to take space, step away, or reach out for one on one support if needed.

We will go over group agreements at the start of every session and I reserve the right to remove any participant whose behavior compromises the emotional or physical safety of the group.

6. Support for Minors

If services are offered to minors (under age 18):

  • A parent or legal guardian must provide written consent prior to the first session or group. Unless it is part of a school or other group, then it is up to the facilitators discretion what forms are needed or not for their participants.

  • The minor’s privacy will be respected, but any concerns for their safety will be shared with their guardian and/or appropriate authorities, as required by law.

  • Group participation for minors will be age-appropriate.

7. Confidentiality & Privacy Policy

  • Your privacy is deeply respected. 

  • Information shared in our sessions and groups will be kept confidential, except as required by law or in situations where there is an imminent risk of harm to the client or others. I am a social worker, which means I am a mandated reporter. 

  • As previously stated, personal information shared during sessions will be treated with care and confidentiality. However, our services are not bound by HIPAA laws. We encourage clients to share only what they feel comfortable disclosing.

  • For online sessions, I use secure platforms, but please know that no digital system is 100% guaranteed. Use a private space where you feel comfortable and safe during our time together. Reach out if you want to use a different platform.

  • Intellectual Property: Mariah Tuffy has copyright and ownership of her educational products. Clients may use the information they gain during the sessions for their own personal use. They are not permitted to share, modify, or resale.

8. Equity and Inclusion Statement

  • I am committed to providing a supportive, inclusive, and respectful environment for all individuals, regardless of race, ethnicity, gender identity, sexual orientation, ability, religion, age, socio economic status, or background.

  • Participants are expected to engage with empathy, kindness, openness, and a willingness to honor the experiences and identities of others.

  • Discrimination, harassment, or disrespectful behavior of any kind will not be tolerated in one on one sessions, group settings, trainings, or any form of communication related to these services. 

  • If at any time these values are not upheld, services may be paused or discontinued at my discretion to maintain a safe and affirming space for all.

Terms and Conditions

9. Terms & Conditions

  • Scheduling & Cancellation:

  • If you need to cancel or reschedule your session, please do so at least 24 hours in advance if possible. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee or may not be eligible for a refund, but you may receive credit toward a future session on a case-by-case basis.

  • Group sessions are designed to offer shared support and connection. Because these spaces depend on every individual's presence, missed group sessions cannot be refunded, but may be credited for another group. Your spot is reserved just for you, and group size is often limited to protect the experience.

  • If you know in advance that you'll need to miss a session or a group, you're welcome to let me know. While I can’t offer make-up groups, I may be able to share relevant resources to help you stay connected.

  • I understand that life happens, especially in the unpredictable fertility world — please reach out if something unexpected comes up and let me know if you have any questions or concerns.

  • Communication: Call, text or email may be used for logistics (e.g., scheduling), but not for emotional support or coaching between sessions. Mariah Tuffy’s contact information is phone number 303-875-8066 and email Mariah@FertilitySupportNow.com

  • Payment: Payment is accepted through PayPal, Venmo, credit card, cash, or check made out to Fertility Support Now. Fees are outlined as follows: One on One sessions - $90, Couples sessions - $100, Online groups - $20, In Person Groups - $25. Sex Education prices vary. If Mariah chooses to change her fees, it will be clear on the booking services page before you book your next service.

  • Mariah may offer services pro bono or at discounted rates based on her discretion.

  • Full payment is due at the time of booking unless otherwise arranged.

10. Client's Rights

  • Right to Withdraw: The client may discontinue services at any time.

  • Right to Refuse: The client has the right to refuse any activity or discussion they are uncomfortable with.

  • Right to Ask Questions: The client can ask any questions about the support process or their rights.

11. Modifications

  • I reserve the right to update or modify these terms at any time. Continued use of services after such changes constitutes acceptance of the new terms.

  • If you have any questions about these terms, please contact me at Mariah@FertilitySupportNow.com

12. Acknowledgment & Consent

  • By participating in these services, you confirm that you understand and agree to the terms outlined above.

  • Please reach out with any questions before or during our work together. I want you to feel informed, empowered, and respected every step of the way.

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